StreamVision is a mere “technology vendor”. In addition to the systems it manufactures and provides, it also offers to its customers a complete range of services helping them in exploitation, maintenance, and evolution of the delivered products.
StreamVision’s strategy is thus to combine a first Level contract for all immediate local actions, with a second Level contract for solving complicated issues and implement evolutions.
Maintenance contract level 1 : any actions, requiring local technical team (faulty devices replacement, assistance, configuration) and short terms intervention. This option must be directly contracted between the customer and our local distributor or StreamVision directly.
Maintenance contract level 2 : StreamVision provides a complete ‘software support and maintenance contract’ which is co-signed between STREAMVISION and the distributor or the final customer. This contract starts at the project acceptance, and acts as a complementary set of services with a level 1 contract:
- Phone and e-mail assistance and support
- Remote assistance (remote connection and hand over)
- Preventive maintenance
- Software maintenance (bug fixing and updates)
- Pre-negotiated prices for complementary software hardware and services
- StreamVision commitment to analyzing new customer requests
Training sessions can be added to offer best services to the customer.